<aside> 📢 Don’t understand your error message? To see how we can help or improve our messaging please flick us a message or email [email protected]

</aside>

Engineering Wiki

FAQs


Frequently Asked Questions

Billing FAQs

Guides & Processes


Campaign Creation

Budget Management

Error Messaging Help

Use Custom Audiences with Kepla


Account does not have access to Pixel

Verify business email

You must certify compliance

Google: The dimensions of the image are not allowed

Budget too small

Google: The resource has been disapproved since the policy summary includes policy topics of type PROHIBITED

Meta: Enter the person or organisation benefitting from the ads in this ad set. Find out more at

Google: Too many request. Retry in ****** Seconds

Error validating access token: Session has expired on date & time. The current time is *date & time

Meta: Couldn't find a meta account associated to this Meta account ID.

Meta: The advert creative creation failed for the following reason: Something went wrong. Please try again later

Google: Keyword text has invalid characters or symbols

A business admin must review and accept our non-discrimination policy before you can run ads.